Frequently Asked Questions
What happens after I order?
Once a purchase is made, an email or text message will be sent to you confirming the order is being processed. After we process and complete your order, another email or text message will be sent with a tracking number so you can track your purchase. If you do not receive an email after the purchase, please check your spam folders. If you need an item expedited, please contact us and we'll do what we can to accommodate your request.
How long until I get my order?The processing time for new orders to ship is 4 weeks and is heavily influenced by our order backlog and time of the year. If you have any questions about our lead times, don't hesitate to contact us at firstname.lastname@example.org
What sizes are available for decorative words/names? Can I create a custom word order?
We have three cursive font sizes available as stock, they are noted below. We can do any size or font (assuming we have the license) to meet your needs. In addition, we can do custom words to suit your needs. Contact us at email@example.com for any custom inquiries.
- Small - Letter a - 2” wide and 2.5” height; Letter h - 2.75” wide and 5” height
- Medium - Letter a - 3” wide and 4” height; Letter h - 4.5” wide and 7.5” height
- Large - Letter a - 4” wide and 5” height; Letter h - 5.5” wide and 10” height
Can I customize a stock item?
Yes, all of our metal art can be customized. We love doing this type of work. Contact us at firstname.lastname@example.org for any custom inquiries.
How do you cut the steel?
All of our steel is precision cut using state of the art lasers. Lasers deliver an unprecedented level of quality to the design which we are proud to offer our customers.
What type of steel and what gauge do you use?
In a few applications we use stainless steel or aluminum, in most other designs we use a mild steel. The gauge ranges from 12 (very big pieces or ones that need extra support) to 20 (wind spinners, cake toppers). Most of the products on the website are 16-18 gauge. All of our metal art can be customized to meet your needs. Contact us at email@example.com for any custom inquiries.
What type of finishes do you have available?
The following finishes and colors are available. All, except camouflage, have clearcoat applied post finish. All are durable for outdoor usage.
- patina finish (copper, copper/bronze, torched, pewter, and antique black)
- matte finish (black, silver, brown, copper, and green)
- airbrush finish (red, orange, yellow, green, cobalt blue, teal, purple, white, java brown, black, and gold)
- camouflage finish (a mix of dark green, brown, and black)
Can I put your metal art outside? Will it rust?
Yes, all of our products can be used outdoors. Each piece is fabricated so it will not rust or breakdown indoors or outdoors.
What are the requirements for a wholesale account?
We are happy to give a wholesale account to retailers wanting to sell our products. We do not publish a price list, this is all contained on our website and available once an account is created and approved. Click the Wholesale link on our webpage or contact us at firstname.lastname@example.org for additional information.